Post-launch support includes bug fixes, technical assistance, and answers to questions about managing your website. The duration varies by package: Starter (7 days), Growth (30 days), E-Commerce (60 days), and Premium (3 months). This doesn't include major design changes or new feature development.

You can request support by emailing [email protected], calling (689) 257-0199 during business hours, or using the contact form on our website. For emergencies, call the support number for immediate assistance. Please include your website URL and a detailed description of the issue.

Yes! We provide training on how to update basic content like text and images. We can also set up a content management system (CMS) that makes updates easy. If you prefer, our maintenance plans include content updates done by our team so you never have to worry about it.

After your included support period ends, you can either manage the website yourself or subscribe to one of our ongoing maintenance plans starting at $99/month. You can also request support on an as-needed basis at $150/hour. We're always here to help, even if you don't have an active maintenance plan.

Yes! We offer 24/7 emergency support for critical issues like website downtime, security breaches, or major functionality problems. Emergency support is available to all clients at a premium rate. Call (689) 257-0199 for immediate assistance with urgent matters.

Our standard response time is within 24 hours during business days. Premium package clients receive priority support with 2-4 hour response times. For emergencies, we respond within 1 hour. Response time refers to initial contact - resolution time varies depending on the complexity of the issue.